HOW TO MAKE A COMPLAINT

Green Crowd is committed to providing high quality crowdfunding services to all clients

We value feedback from our clients and recognise that effective complaints handling is an important part of delivering excellent customer service.

Our policy outlines our approach to handling complaints in a fair, timely and effective manner, in compliance with applicable regulations including Regulation (EU) 2020/1503 on European crowdfunding service providers for business and Commission Delegated Regulation (EU) 2022/2117.

Download Policy

Step 1

Inquiry and Request for Support

If you are dissatisfied with our service, you should in the first instance, contact us:

By email info@greencrowd.ie
By telephone at 01 912 0345
Via our webpage contact page
Write to us at Green Crowd, Enterprise House, O’Brien Road, Carlow R93 Y0Y3, Ireland
By using our Standard Complaint Form template which can be found here.

Download Standard Complaint Form

Complaints must be received in English. Complaints are filed and handled free of charge.

We will ask you for:

Your full name and contact details
Details of the complaint including dates, amounts, and specific issues
Any relevant documentation relating to the complaint and
Your desired outcome

We aim to resolve your query at the first contact. If this is not possible, we will formally acknowledge your complaint within 5 working days and will endeavour to resolve your complaint within 10 working days.

Step 2

Formal Complaint

If you are unhappy with our response, you can make a formal complaint which can be made by completing the Standard Complaint Form template which can be found here.

We will acknowledge your complaint within 5 days and will endeavour to resolve your complaint within 10 working days.

Once a final decision has been reached, we will provide the complainant with a written final response which will include:

A summary of the complaint
The results of our investigation
Our final decision, addressing all points raised in the complaint
Details of any offer of redress or remedial action
Information on available remedies if the complainant is dissatisfied with the outcome, including how to refer the complaint to the Financial Services and Pensions Ombudsman

Download Standard Complaint Form